Return Policy
Handcrafted Quality — Our Promise
Every Cuivra piece is 100% handcrafted in Fes, Morocco, and made with great care by skilled artisans.
Because our creations are artisanal, slight variations in color or finish make every item unique — this is not a defect, but a mark of authenticity.
🔄 Returns and Exchanges
We accept returns or exchanges within 14 days of receiving your order, provided that the item:
Is unused and in its original packaging.
Has no signs of damage, modification, or wear.
For returns or exchanges, please contact us at:
📧 support@cuivra.com
Our team will respond within 24 hours.
⚒️ Made-to-Order Items
Some of our luxury copper pieces are made-to-order.
If a product is not available in stock, artisans may need 10 business days to craft it before shipping.
These pieces are not refundable once production begins, as they are made specially for you.
🚚 Damaged Items
If your order arrives damaged, please send a photo within 48 hours of delivery.
We will replace or refund the item immediately.
❤️ Our Goal
We value your satisfaction above all.
Each Cuivra creation carries the spirit of Moroccan craftsmanship — and we want you to love it as much as we loved creating it.